Refund policy

Refund Policy

At The Official Cozy Wrap, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Item must be unused and in original condition

• Must include original packaging

• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used heated blankets / wearable heated products

• Damaged items caused by misuse

• Final sale or clearance items

Damaged or Defective Products

If your item arrives damaged or defective, contact us within 7 days of delivery with photos and your order number.

We will gladly offer:

• Replacement

• Refund

• Store credit

Refund Process

Once your return is received and inspected, we’ll notify you of approval status.

Approved refunds are issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping unless the item arrived defective or incorrect.

Start a Return

Please contact us at: support@theofficialcozywrap.com